Privacy Policy

1. Information We Collect

nona54 collects several categories of personal information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver a personalized user experience. The types of information we collect include:

1.1 Information You Provide Directly

When you register an account with nona54, you voluntarily provide us with personal information, including:

• Identity Information: Full legal name (as it appears on your Indonesian national identity card / KTP), date of birth, gender, and nationality. This information is required to verify that you meet our age requirement (21+ years old) and to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Contact Information: Email address, mobile phone number, and residential address. We use this information to communicate with you regarding account activity, promotional offers, security alerts, and customer support inquiries.
• Financial Information: Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, or other Indonesian banks; e-wallet account details for OVO, DANA, GoPay, ShopeePay, or LinkAja; cryptocurrency wallet addresses (for USDT deposits on the TRC-20 network). This information is necessary to process deposits and withdrawals. We do not store your full bank account number in plain text — it is encrypted and tokenized for security.
• Verification Documents: During the KYC verification process, you will upload copies of government-issued identity documents (KTP), proof of address (utility bills, bank statements dated within the last 3 months), and a selfie photograph holding your KTP. These documents are stored securely and used solely for identity verification and fraud prevention purposes.

1.2 Information We Collect Automatically

When you access and use the nona54 platform, we automatically collect technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type (desktop, smartphone, tablet), operating system (Windows, macOS, iOS, Android), browser type and version (Chrome, Firefox, Safari, Edge), screen resolution, and device identifiers (IP address, device fingerprint).
• Log Data: Date and time of access, pages viewed, features used, links clicked, referrer URL (the website you came from before arriving at nona54), and exit URL (the website you navigate to after leaving nona54).
• Geolocation Data: We collect your IP address to determine your approximate geographic location (city and region level, not precise GPS coordinates). This information is used to ensure compliance with regional gambling regulations, detect fraudulent activity (such as VPN or proxy usage designed to mask your true location), and deliver localized content (for example, displaying deposit methods available in your region).
• Cookies and Tracking Technologies: nona54 uses both first-party cookies (set by our own domain) and third-party cookies (set by analytics and advertising partners) to improve user experience, remember your preferences, track session activity, and measure the effectiveness of marketing campaigns. You can manage cookie preferences through your browser settings, but disabling cookies may limit certain platform features.

1.3 Information from Third Parties

In certain cases, we may receive information about you from third-party sources, including:

• Payment Processors: When you deposit or withdraw funds through BCA, BRI, BNI, Mandiri, e-wallet providers, or cryptocurrency exchanges, those financial institutions may share transaction metadata with us (transaction ID, timestamp, amount, status). We do not receive your full bank login credentials or credit card numbers from third parties.
• Identity Verification Services: We partner with third-party KYC verification providers to cross-reference the identity documents you submit against government databases and watchlists. These providers may return verification status (approved, rejected, flagged for manual review) and fraud risk scores.
• Affiliate Partners: If you arrived at nona54 through an affiliate marketing link or referral code, the affiliate partner may share information about the referral source (campaign ID, referral date) to enable us to credit the affiliate and offer you any applicable sign-up bonuses.

2. How We Use Your Information

nona54 uses the personal information we collect for the following purposes:

• Account Creation and Management: To create and maintain your user account, verify your identity (KYC/AML compliance), authenticate your login sessions, and manage your account settings and preferences.
• Processing Transactions: To process deposits, withdrawals, bets, and payouts. This includes verifying payment method ownership, detecting fraudulent transactions, and reconciling account balances.
• Customer Support: To respond to your inquiries, troubleshoot technical issues, resolve disputes, and provide assistance via live chat, email, or phone. Support conversations may be recorded for quality assurance and training purposes.
• Platform Security and Fraud Prevention: To monitor account activity for suspicious behavior (multi-accounting, collusion, bonus abuse, arbitrage betting, bot usage), detect and prevent unauthorized access, enforce our Terms & Conditions, and comply with legal obligations related to AML and counter-terrorism financing (CTF).
• Marketing and Promotions: To send you promotional emails, SMS messages, or push notifications (if you have opted in) regarding welcome bonuses, reload offers, cashback promotions, VIP tournaments, and other marketing campaigns. You can opt out of marketing communications at any time via the unsubscribe link in emails or through your account settings.
• Analytics and Improvement: To analyze user behavior, measure platform performance, identify popular games and features, optimize user interface (UI) and user experience (UX) design, and develop new products and services. Aggregated and anonymized data may be used for statistical analysis and business intelligence.
• Legal Compliance: To comply with Indonesian and international laws, regulations, court orders, subpoenas, and regulatory requests from government authorities. This includes cooperating with law enforcement investigations, tax authorities, and financial intelligence units.

3. How We Protect Your Information

nona54 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

Despite our best efforts, no method of data transmission or storage is 100% secure. While we strive to protect your personal information using commercially acceptable means, we cannot guarantee absolute security. In the event of a data breach affecting your account, we will notify you via email and provide guidance on protective measures you should take (such as changing your password).

4. Information Sharing and Disclosure

nona54 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We engage third-party vendors and service providers to perform functions on our behalf, including payment processing (bank partners, e-wallet providers, cryptocurrency gateways), KYC verification (identity verification services, document authentication providers), customer support (live chat software, ticketing systems), marketing (email service providers, SMS gateways), and analytics (Google Analytics, heatmap tools). These providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data and not use it for other purposes.
• Legal Obligations: We may disclose your personal information to law enforcement agencies, government authorities, regulatory bodies, or courts if required by law, subpoena, court order, or legal process. This includes cooperating with Indonesian police, financial intelligence units (PPATK), tax authorities, and international law enforcement agencies investigating crimes such as money laundering, fraud, or terrorism financing.
• Business Transfers: In the event that nona54 is acquired by or merged with another company, or if we sell or transfer a substantial portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
• With Your Consent: In situations not covered by this Privacy Policy, we will seek your explicit consent before sharing your personal information with third parties.

5. Data Retention

nona54 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices. Anonymized data (data that can no longer be linked to an identifiable individual) may be retained indefinitely for statistical analysis and business intelligence purposes.

6. Your Privacy Rights

As a nona54 user, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you. Log in to your account and navigate to the "Account Settings" page to download your data export, or contact our support team at [email protected].
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you can update it directly through your account settings or contact support for assistance.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal information by closing your account. Note that we may retain certain information as required by law (see Data Retention section above). Account closure is irreversible, and any remaining balance will be paid out to your registered bank account.
• Right to Restrict Processing: You may request that we limit the processing of your personal information in certain circumstances (for example, while a dispute is being resolved).
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another service provider.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing emails by clicking the unsubscribe link or adjusting your communication preferences in account settings.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

nona54 uses cookies (small text files stored on your device) and similar tracking technologies to enhance your user experience, remember your preferences, analyze platform usage, and deliver targeted advertising. The types of cookies we use include:

• Essential Cookies: Required for basic platform functionality, such as maintaining your login session, remembering your language preference, and enabling secure transactions. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the platform (pages visited, time spent, features used) to help us improve performance and user experience. Example: Google Analytics.
• Functionality Cookies: Remember your preferences and settings (theme, odds format, time zone) to provide a personalized experience.
• Advertising Cookies: Track your browsing behavior across websites to deliver targeted ads based on your interests. These cookies are set by third-party advertising networks with your consent.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from accessing certain platform features. For more information on how to control cookies, visit your browser's help documentation.

8. International Data Transfers

nona54 primarily operates within Indonesia and stores user data on servers located in secure data centers within the region. However, some of our third-party service providers (payment processors, KYC verification services, cloud hosting providers, customer support platforms) may be located outside Indonesia, including in Singapore, Hong Kong, the European Union, or the United States. When we transfer your personal information internationally, we ensure that adequate safeguards are in place to protect your data, including:

• Standard Contractual Clauses (SCCs) approved by data protection authorities.
• Data Processing Agreements (DPAs) with third-party vendors requiring them to implement appropriate security measures.
• Compliance with international data protection frameworks such as GDPR (General Data Protection Regulation) and APEC CBPR (Asia-Pacific Economic Cooperation Cross-Border Privacy Rules).

9. Third-Party Links

The nona54 platform may contain links to third-party websites, including game provider websites, payment processor login pages, social media platforms, and affiliate partner sites. This Privacy Policy applies only to nona54 — we are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

nona54 services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and terminate the associated account. If you are a parent or guardian and believe your child has provided personal information to nona54, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

nona54 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to you via email notification, in-app banner, or by posting an updated version on this page with a revised "Last Updated" date. Your continued use of the platform following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Live Chat: Available 24/7 through the nona54 website (click the chat icon in the bottom-right corner)

For general inquiries about nona54 services, account management, or technical support, please visit our FAQ page or contact our customer support team via live chat or email. We are committed to responding to all privacy-related inquiries within 30 days.